What Kind Of Mindset Should An Entrepreneur Have??

I love Quora. It’s a really cool knowledge-sharing site. You register and build up your profile with topics of interest. Then you can apply your own experience and answer users’ questions about said topics. As you build up your credibility on the site, people then come to you to answer their questions.

I’ve gotten some cool questions but just answered this one today and thought I’d share. =)

What Kind Of A Mindset Should An Entrepreneur Have?

Passion Is A MUST! – Starting a business and trying to gain traction can be extremely disheartening at times so the more you believe in your offering and your ability to sell, the more effective your pitch (and outlook) will become.

Listen To The Naysayers! – Don’t delude yourself into thinking your offering is the end-all, be-all.  You need a thick skin if you’re going to succeed as an entrepreneur. People will slam your ideas. Get used to it. Graciously accept criticisms and feedback then figure out how to respond to objections. Figure out what your key differentiating points are and highlight those to everyone and anyone.

Never Be Complacent! – You’ll have to work harder than you’ve ever worked before to create momentum and then work even harder to KEEP it. I heard a really cool quote this weekend that totally applies. I was at a writing conference and a number of bestselling authors were presenting on sales strategies. They all said market yourself like you’re nobody EVEN IF you’re somebody. This applies to ALL business endeavors.

Be Restless! – Let your creativity flow! Don’t be complacent and accept the status-quo. Dig deep and figure out to disrupt. It’s okay to incorporate new ideas into your offering. Make it as compelling as possible and if at first you don’t succeed….well, you know the rest. 🙂

You Will Never Know Your Limits Unless You Push Yourself To Them

Think Twice Before Joining The Style High Club

Hubby recently joined the Five Four Club. For $60 per month, he was promised an entirely new and fashionable wardrobe. Upon registering, he completed a detailed questionnaire so the company could gauge his style and taste and send him items according to his preferences.

Sounds simple enough, right?

The first shipment came the other day. I had to include pics because not only were the styles completely off, but the quality is extremely sub-par. The jacket is some kind of flimsy nylon material and the shirt is just a plain black t-shirt with a couple of buttons. Neither one of us was impressed and Hubby decided to cancel the membership.

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After keeping him on hold for about twenty minutes, Hubby found out he couldn’t return the clothing items for a refund. That’s part of the program, not one they widely publicized, by the way. He was definitely cancelling after hearing that.

But then the customer service rep said if he’d like to continue the membership, they would send him higher quality items the following month. Hmm.

Can you say swindled???

That first month tells this company a lot about their subscribers. If customers let it go without complaining about the crappy items they’d received, the company continues to send them shoddy items, saving themselves wads of cash because they’re able to keep costs down and send the lower quality merchandise.

For the subscribers that may not be happy with the quality, they may not want to sit on hold for eons so they’ll just suck it up, take the clothes and not wear them (at least they won’t if they have wives like yours truly).

Only a few will be disgusted enough to call, sit on hold and complain to customer service. These are the ones who they still have a shot at retaining. Offer them better quality to keep them happy. It’ll cost the company a little more, but they’re already making money hand over fist with the others who are just accepting what was sent.

Then there are the dissenters…the ones whom they can’t convince to stay. These are probably few and far between and not the true target for this company anyway, so better to let them go. Not cost to the company since they don’t give refunds. They still sucker them for $60 a pop (even if it was only ONE pop).

The Five Four team is not really embracing the concept of customer loyalty. Or maybe they just don’t care. Seems like a scam to me. Buyer beware. Big time.

Compete At Your Peril?

I just started reading “Zero To One” by Silicon Valley innovator, entrepreneur and prominent venture capitalist, Peter Thiel. He presents a unique way of thinking as a key ingredient for startup success. Startups have to generate new ideas and act on them rapidly to grow and expand their operations. That’s really the only way they can survive. They have to think out of the box and react quickly to take advantage of perceived market trends. Because of their small size, they can be nimble and test/document/respond to their ideas and deliver them in market with tight turnaround timeframes.

Courtesy of www.forbes.com

Courtesy of www.forbes.com

But that’s not an easy feat when you have to deal with that pesky little problem called competition. Yes, it fuels the creative flame but sometimes it’s hard not to get caught up in the rat race. As a small business owner, you need to make sure your brand stands out from the rest in a positive way otherwise you’ll never get the recognition you need to prosper.

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Competition is healthy to a point. It drives us to excel but it can divert our attention from developing new ways of becoming even better. Think of it this way. You make giglets and compete with three other giglet manufacturers. It’s all-out war between your companies because you are all struggling to be the number one giglet manufacturer in the world, all focused on being more attractive to prospective buyers, using new colors, shapes and sizes to differentiate your offerings from those of your foes, tearing down the competition at every turn, thinking, hoping and praying these methods will advance your sales goals.

But you’re all missing the critical element of innovation. Changing small facets of your product to make it look a little nicer isn’t transformational. It’s imitative and largely ineffective in the grand scheme of things. Focusing all your efforts on competing with others in your space is a waste of time, effort and resources and will only get you marginal results until another giglet manufacturer comes along and figures out how to take the show to the next level. Then POOF! Your giglets are history.

Instead, figure out what your brand brings to the table, what your value proposition is and how you can make your offering more relevant to the lives of your targeted customers. Do something BRAND NEW and go from ZERO to ONE. That type of thinking and execution results in positive impacts to your bottom line. Get out of the way of your competition. Let them spend their precious time battling for that top spot. You focus energy, time and effort on what makes your offering inherently great or how you can GET TO GREAT.

Your path to the top will then be within reach.

Taking It To The Street…Maybe With Some Wine And Cheese

In a world where virtual is no longer the alternate reality, there is still a lot to be said for direct human contact as a driver of prospects and sales.

Let’s face it, we’re all way too dependent on our mobile devices and completely absorbed in email, texting, Facebook, Twitter, Pinterest, Instagram, YouTube…and on and on. But all the action is online, right??

Ummm, research shows that’s not exactly the case anymore.

Successful selling is rooted in relationships…personal relationships established via in-person meetings and informal, lighthearted conversations. So we need to turn our focus to OFFLINE advertising to differentiate us from the competition. Making yourself accessible to potential customers, giving them a chance to find out who you are and what you’re all about – it goes a very long way and may make them more inclined to patronize your business.

Hitting the pavement may be just the ticket to launch your company to the next level. If you were wandering around a bookstore, wouldn’t you think it was cool to run into an author in your favorite genre hosting a meet and greet? Maybe get a chance to pick their brain about their characters, what drives them to write, where they draw inspiration from? Maybe you might buy one of his/her books because you were just so impressed with their warmth and engaging personality. Maybe you read the book, love it and recommend it to a friend. Maybe that friend is Ellen DeGeneres and the author gets picked up for a segment based on your referral and hits the New York Times bestseller list the next week. Just saying, it could happen. And so the story goes…no pun intended. =)

Don’t discount the importance of face-to-face interaction. A handshake and a smile feel so much better than a private Facebook message, don’t they?? Hosting a cocktail party is a great way to get to know prospective clients!

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Just make sure you don’t kick back too much.  Remember, you’re working not partying on spring break. =)

Couple having fun in disco night club with body tequila party

Be Loyal To Your Royals

Customer is king…or in my case, queen. =)

But words are cheap. You need to create an experience so a customer truly feels that patronizing your product offering is worth their time and money. You need to make them feel special and valued to inspire loyalty.

I’m going to tell you a little story. A few years ago, I asked Hubby to buy me a wok. As always, he did plenty of research to make sure I had the best and biggest, large enough to stir-fry myself if I so chose. I’m exaggerating a slight bit but my youngest can fit into it comfortably. Yeah, he’s four…and no, I haven’t coated him in soy sauce or anything like that. But it takes up two burners!!!!!

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Anyway, I was so excited when my wok finally arrived. But that’s not all. It came with a set of hand-crafted bamboo cooking tools and a cookbook as well. Everything was wrapped nicely and there were printed instructions about how to prepare my wok for the first use. It was a truly PRICELESS experience.

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Guess what? The Wok Shop in San Francisco made me a fan for life.

Customer loyalty is critical for success in business. You may be intrigued by my experience with The Wok Shop so maybe you’ll go to their website and check out their products. Perhaps you’ll make a purchase and tell a friend about your positive experience. Word of mouth can have an incredible impact on your sales. Conversely, it can really destroy your business if you don’t place the appropriate amount of focus on your customers. That leads to a lot of angry Tweets and you definitely don’t want those floating around in cyberspace.

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