Think Twice Before Joining The Style High Club
Hubby recently joined the Five Four Club. For $60 per month, he was promised an entirely new and fashionable wardrobe. Upon registering, he completedĀ a detailed questionnaire so the company could gauge his style and taste and send him items according to his preferences.
Sounds simple enough, right?
The first shipment came the other day. I had to include pics because not only were the styles completely off, but the quality is extremely sub-par. The jacket is some kind of flimsy nylon material and the shirt is just a plain black t-shirt with a couple of buttons. Neither one of us was impressed and Hubby decided to cancel the membership.
After keeping him on hold for about twenty minutes, Hubby found out he couldnāt return the clothing items for a refund. Thatās part of the program, not one they widely publicized, by the way. He was definitely cancelling after hearing that.
But then the customer service rep said if heād like to continue the membership, they would send him higher quality items the following month. Hmm.
Can you say swindled???
That first month tells this company a lot about their subscribers. If customers let it go without complaining about the crappy items theyād received, the company continues to send them shoddy items, saving themselves wads of cash because theyāre able to keep costs down and send the lower quality merchandise.
For the subscribers that may not be happy with the quality, they may not want to sit on hold for eons so theyāll just suck it up, take the clothes and not wear them (at least they wonāt if they have wives like yours truly).
Only a few will be disgusted enough to call, sit on hold and complain to customer service. These are the ones who they still have a shot at retaining. Offer them better quality to keep them happy. Itāll cost the company a little more, but theyāre already making money hand over fist with the others who are just accepting what was sent.
Then there are the dissentersā¦the ones whom they canāt convince to stay. These are probably few and far between and not the true target for this company anyway, so better to let them go. Not cost to the company since they donāt give refunds. They still sucker them for $60 a pop (even if it was only ONE pop).
The Five Four team is not really embracing the concept of customer loyalty. Or maybe they just donāt care. Seems like a scam to me. Buyer beware. Big time.
Thanks for the post, it is always good to share your experience and let others be aware of such scams. Some businesses think about creating value for users, and some try to find ways to steal money.
You’re welcome! =)